Napa Valley Support Services

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MISSION, VISION AND STRATEGIC PLAN

Strategic Plan The Strategic Plan below is broken up into the following sections: Client Staff/Board Finance and Development Agency (Imaging/Marketing)
CLIENT
GOAL	DESIRED OUTCOME (Desired outcome as a result of using the plan)	HOW WE WILL GET THERE (Strategies that will help reach the desired outcome)	PROGRESS
Each client gets maximum satisfaction out of each day.	a. Expanded work opportunities.	1. NISH/CARI - develop relationships with county/city/state (continue)	Currently on hold due to economy as companies are not hiring. Developed new Job Club for Imperial Way clients.
		2. Work at developing contracts to support paying client's minimum wage.	Yard crew contracts have been increased. One person is at minimum wage. NVC shredding & other opportunities on campus developed. Researched scanning documents/digital conversion.
	b. Develop client capabilities & promotion of lifelong learning	1. Develop basic skills/entry level training program (possibly certification). Possible programs to include retail, gardening, computer, and kitchen assistant skills.	To be checked quarterly by the Executive Director.
	c. Work with Napa Valley College to develop Adult Transition Program on the campus in an Agency owned/leased space
	d. Develop program to certify staff in Autism "life coaching"	1. Research available models including one in So. Cal.
	e. Increase staff creativity and skill set	1. Management to identify & research what clients want and build on that skill set.	Need more jobs before we can develop curriculum.
STAFF/BOARD
GOAL	DESIRED OUTCOME (Desired outcome as a result of using the plan)	HOW WE WILL GET THERE (Strategies that will help reach the desired outcome)	PROGRESS
1. Retain staff by developing career vs. jobs.	a. Continue to provide reasonable wages	1. Develop ways to provide better compensation to staff.	Did not decrease salaries or staff even in budget crisis. 2011 wage enhancement. Funding cuts: $100,000 cut from NVC; 4.25+% cut to day programs. Even in time of crisis we have retained staff and current wages. Oct. 2011 Annual Meeting acknowledged 14 staff members who have been with Agency for 5+ years.
2. Recruit competent staff	a. More possible candidates to hire in open staff positions	1. Research relevant venues to promote NVSS for possible staff recruitment.	Craigslist.org, EDD, Workforce Napa didn't work for instructor positions
		2. Rework job ads to stress the benefits and work environment over wage.
3. Board Development	a. Recruitment and diversity of board members.	1. Develop recruitment plan	2 new members recruited.
	b. Development of Board of Director Committees.	1. Developing infrastructure of committees.	SWOT analysis performed
	c. Develop Executive Board for funding	1. Develop action plan
FINANCE AND DEVELOPMENT
GOAL	DESIRED OUTCOME (Desired outcome as a result of using the plan)	HOW WE WILL GET THERE (Strategies that will help reach the desired outcome)	PROGRESS
1. To increase and strengthen revenue	a. Increased non-state revenue	1. Maintain income from contracts.	Yard crew increased hourly rate
		2. Develop at least one new group contract.	Rancho Gordo, Veolia, Lixit
		3. Develop a corporate sponsorship
		4. Research other donation, sponsorship & establish needs projects, e.g. cooking classes, job club	4/2011 Wellness program to begin
	b. Maintain Federal and State Funding	1. Establish legislative champions Increase politicking/interests NVSS to participate in grassroots activities Executive Directorvia CDSA to educate legislators NVSS family and staff will continue to educate legislators through grassroots efforts	Grassroots family email list developed 2/2011 Participated in a demonstration in Sacramento 2/2011 Group of moms attended a sub-committee meeting in Sacramento Letter to the editor generated community dialogue
2. Develop funding that supports our programs	a. Development of program opportunities and funding of current programs by utilizing grants, donations and sponsorships.	1. Continue to Identify opportunities, apply for grants & develop relationships using the system developed.	Received Napa Valley Community Foundation for $20k 2009 & 2010 Received Napa Valley Community Foundation $6.5k. 2009 Did not receive grant through the Department of Rehabilitation for $250k in 2010. Letter of intent sent to Napa Valley Vintners, not invited to apply for grant in 2010.
	b. Volunteer share of cost	1. Complete a break even analysis to determine cost per day 2. Plan/Structure
AGENCY (IMAGING & MARKETING)
GOAL	DESIRED OUTCOME (Desired outcome as a result of using the plan)	HOW WE WILL GET THERE (Strategies that will help reach the desired outcome)	PROGRESS
1. Increase awareness	a. More partnership and collaboration with the community	1. Management attends community networking events once a month	2010 - Two chamber of commerce surveys done. 1st survey 3/1/09, 2nd survey 2010 Managers attend a variety of community activities: Connect For Lunch, Membership Committee, Chamber Breakfast, 1st Friday Lunch, Auction Napa Valley volunteer, Knights of Columbus
	b. More visual identifiers in the community.	1. Research cost for signs	2010 Landlord Okayed sign for Imperial Way. Research cost and driveway sign. 2010 Staff who want badges have them.
	c. Create Marketing & Strategy Plan	1. Continue to utilize marketing plan created to increase awareness	2010 Marketing plan developed with continuous revisions and implementations
	d. Create Marketing and Strategy Plan	1. Set up a meeting to create plan
2. Develop good will with community	a. Money and resources to do a variety of things.	1. Promote Napa Valley Support Services	Napa Valley Community Foundation Grant (applied for 3rd grant for operations) - continuing to build relationship with foundation through tours and events. 2010 Successful fundraiser at Silverado Country Club (net $60k) Fundraising committee to meet to plan 3rdd fundraiser in 2011. 2010 Successful booth at Farmer’s Market again!!
	b. PR/Marketing Committee	1. Articles & interviews in various news media. 2. A “blog”- e.g. success stories as featured articles on the website	2010 Napa Valley College crew awarded 2010 Rancho Gordo 2010 NV Register Article 4/2010 Radio interview re: fundraiser 4/2010 Arty show re: fundraiser
		Create & update marketing materials Brochure DVD Website	12/2010: Website completed 3/2011 brochure: Meeting to discuss/complete 2010 photos/videos taken for DVD 2011 script reviewed DVD

Napa Valley Support Services ~ 1700 Second Street Suite 212 ~ Napa CA 94559 ~ (707)253-7490

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