Job Coach

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Responsible to: Employment Specialist

Responsible for: Providing one-to-one or up to one-to-four staff  to participant ratio job training for  workers placed into community integrated supported employment work sites.  Develop effective communication – work cooperatively with community employers, employees, individuals and other supported employment program staff.  These duties are 100% of the job responsibilities and qualify as direct support professionals.

Hours of work: This position has flexible scheduling based on the needs of the agency

Status: Non-Exempt


Training Responsibilities:

  • Work with the people supported by NPS (aka individual/participant) to learn skills to be employed and achieve objectives in Individual Habilitation Service Plan (IHSP) and person-centered plans.
  • Assist participants, when appropriate, to identify natural job supports.
  • Maintain individual intervention sheets including case notes; prepare monthly reports; prepare and update IHSP (semi annual and annual report); maintain individual sub notes.
  • Develop systematic task analysis of necessary work skills/responsibilities.
  • Provide data as requested on specific goals and objectives in monthly casenotes and monthly reports.

Income opportunities/Volunteer/Paid Work Responsibilities:

  • Work with participants to maintain quality control and safety standards on job sites.
  • Assist participants, when appropriate, to learn and follow all employer policies and procedures.
  • Responsible to maintain records for assigned participants.
  • Provide support to assist individuals to learn processes to complete timecards.

Community Responsibilities:

  • Train participants in skills to support their independent living as it relates to their job.
  • Work with participants, when necessary, to learn how to interact successfully with others.
  • Work with participants to find ways to get to where they need to go (as it pertains to their job) and provide training when necessary.
  • Keep emergency numbers and information updated for all individuals in community jobs and classes.
  • Promote good public relations in the community both for NVSS and the people supported by NVSS.

Communication Responsibilities:

  • Inform Employment Specialist in writing when communication challenges arise.
  • Assist in the development and implementation of a participant’s communication plan using person centered skills to document a variety of information including, but not limited to, what is working or not working to promote success.

Safety/Transportation Responsibilities:

  • Be aware of safety procedures and location of safety manual.
  • Immediately inform management staff if an unsafe situation occurs or is observed.
  • Document special incidents on the proper forms as outlined in Special Incident Report, (SIR) procedures.
  • Immediately inform management when participant health issues arise.
  • Keep job site notebook current with individual emergency numbers and procedures, current task analysis and job site safety sheets.
  • Research and provide means of transportation to community training sites; (e.g., City Bus, NVSS van, job coach vehicle) and provide support to participants when necessary.
  • Ensure NVSS vehicles are clean pre and post trips and communicate to Employment Specialist and Administration if not.
  • Conduct a pre trip safety inspection of all NVSS vehicles.

Other Expectations

  • On behalf of the Agency, act as a guardian for a pleasant working enviroment by being courteous and interacting positively with everyone during work hours.
  • Be familiar with and adhere to NVSS Mission Statement and philosophies.
  • Follow agency policies and procedures.
  • On behalf of the Agency, help create a working environment that encourages teamwork and work as a team member.
  • Follow the Mandated Reporter requirements by immediately communicating concerns of abuse to NVSS management, the Department of Social Services and, when appropriate, the Obudsman and the police.
  • Participate in all staff meetings and training sessions related to the position.
  • When appropriate, serve on committees.
  • Interact, communicate and cooperate well with coworkers, supervisors, subordinates and customers.
  • Keep coworkers, supervisor and customers informed.
  • Develop professionally by attending conferences/workshops, etc., seek opportunities to learn and grow.
  • Take an active role in providing and participating in employee development opportunities.
  • Regular attendance and punctuality.
  • Champion and share new ideas, processes and programs.
  • Take personal responsibility for actions.
  • Solve problems and communicate solutions with the Employment Specialist/Program Director.
  • Provide good customer service.
  • Ensure follow through of all responsibilities and assigned tasks.
  • Perform other relevant duties as required by Employment Specialist/Program Director.

Knowledge & Abilities

  • Ability and willingness to implement supported employment concepts and techniques including customized employment.
  • Ability and willingness to implement person-centered thinking skills and outcomes.
  • Ability and willingness to assist in adherence to Department of Labor Regulations.
  • Ability and willingness to implement one-to-one and group training techniques and analyze jobs.
  • Ability and willingness to work effectively with employers in community job sites.
  • Good communication and organizational skills.
  • Ability and willingness to present the program in a positive and professional manner.
  • Ability and willingness to work effectively and efficiently with individuals who have disabilities, rehabilitation counselors and employers.
  • Ability to interact and communicate with individuals, employers and staff in a compassionate non-critical, non judgmental, objective



Education: High School Graduate or equivalent. Prefer some college with emphasis on Special Education, Rehabilitation or closely related field.

Physical Requirements: Ability to lift 30lbs., use a mop, vacuum and perform various entry level vocational tasks.

Experience: Prefer experience working with adults with intellectual and developmental disabilities.


  • Current California Driver’s License, with an acceptable driving record, a reliable vehicle that is insured and in good running condition.
  • Must pass criminal record background check, drug screening, physical exam and TB test.
  • Meet all California Department of Public Health orders, e.g., mandatory COVID-19 vaccination.

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